Returns & Exchanges Policy
We want you to be happy with your Brabo merchandise. Please review our returns and exchanges policy before placing your order.
Return Window
Returns may be accepted within 14 days of delivery.
To be eligible for a return, items must be:
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Unworn
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Unused
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Unwashed
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In original condition
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In original packaging where applicable
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Accompanied by proof of purchase
Non-Returnable Items
The following items may not be eligible for return:
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Final sale items
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Gift cards
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Worn, washed or damaged apparel
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Items with tags removed, where applicable
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Items damaged due to customer handling
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Promotional items unless required by law
Exchanges
Exchanges may be offered for eligible apparel items, subject to size and stock availability.
If the requested size or item is unavailable, we may offer store credit or a refund where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged or incorrect.
Original shipping charges are non-refundable unless required by law.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery at:
Customerservice@drinkbrabo.com
Please include:
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Order number
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Name
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Photo of the item
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Photo of the packaging if damaged
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Brief description of the issue
We will review and provide next steps.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed back to the original payment method. Please allow additional time for your bank or card provider to process the refund.
How to Start a Return or Exchange
To request a return or exchange, please contact:
Customerservice@drinkbrabo.com
Subject line: Return Request – Order #[Order Number]